Policies

Full Terms of Service can be viewed or downloaded by clicking to view our complete Terms of Service.

Making, Changing, or Cancelling an Appointment

All service requests, cancellations and changes MUST be made via the Client Portal. Requests received after 8pm Monday - Friday or 12pm on Saturday, will be viewed and addressed after 8am on the next business day. A $10.00 fee will be charged for any service booked within 24 hours of the scheduled time. In case of emergency, a request can be made via Portal and followed up with a text, call or email, and we will do our best to accommodate that request.

If you are a new client, please create an account, if you are an existing client, please login here

General Cancellation Policies

Client agrees to provide Zen Doggies with 24 HOUR OR MORE ADVANCE NOTICE of any cancellation of a scheduled visit. If client cancels less than 24 hours before the scheduled visit, the client will be charged for the full scheduled visit cost. If there is no notice of cancellation or the pet is not present at the time of the visit, or if client is present and no Zen Doggies visit is needed, full visit price will apply.

Overnight, Vacation,and Holiday Visit Cancellation Policy

Overnight, Vacation and Holiday Visits require 14 DAY NOTICE of cancellation. A 20% non-refundable deposit may be required at the time of booking to hold the date. All Overnight and Holiday coverage must be paid in full 14 days prior to the first visit. No refunds for any cancellations made within 14 days of the first visit. There is also a Holiday fee of $10 per daily visit & $25 per Overnight on holidays. Holidays include New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day Weekend (Saturday - Monday), 4th of July, Labor Day Weekend (Sat - Mon), Thanksgiving, Christmas Eve and Christmas Day.