All service requests, cancellations and changes will be made via the Client Portal. Requests received after 8pm Monday - Friday will be viewed and addressed after 8am on the next business day. A $5.00 fee will be charged for any service booked within 24 hours of the scheduled time. In case of emergency, a request can be made via text, call or email, and we will do our best to accommodate that request.
Zen Doggies requires 24 hours or more advanced notice of any cancellation of a scheduled visit. If you cancel your appointment less than 24 hours before the scheduled visit, you will be charged for the full scheduled visit cost. If there is no notice of cancellation or the pet is not present at the time of the visit, or if client is present and no Zen Doggies visit is needed, full visit price will apply.
Cancellation of Overnight Visits require 72 hours notice, or full payment is due.
Cancellation of Holiday Visits require 7 days notice, or full payment is due.